Refund Policy
Refund and Return Policy
Our general order policy is simple.
We want you to love your experience with us.
When you’re happy, we’re happy. If you're not satisfied, please tell us.
Be sure to contact us within 14 days of your order!
For this reason we encourage you to try the Mini Ultimate Sampler
If you are dissatisfied,we will refund your first Mini Ultimate Sampler only, no questions asked. (One refund only, per person per address)
Important Details:
- You can request a refund of your First Mini Sampler up to 14 days after delivery.
- We'll issue your product refund in the same form of payment used to process your order.
- You don't have to send any product back
We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the post office, but this, of course, is out of our control.
PLEASE, add our email address to your contact list so your automatic emailed shipping notices do not end up in your spam/junk file.
To enjoy the full flavor, freshness and benefits of our products, we urge you to make the necessary arrangements to be available for delivery.
Actually, we wish we could hand deliver and make your dog's food!
Because of perish-ability, our products should be kept in a cool, dry place such as a pantry or cupboard.
Do not allow your package to be left in the rain, snow or excessive heat.